Frequently Asked Questions

Searching for a web designer can be quite a herculean task, there are thousands of websites promoting website design agencies. How do you make a good choice to avoid ending up with a terrible designer? Getting answers to some of your questions will help you determine if The SMP Creative Group is the right web designer for your particular needs.

General

What Is A Web Designer?

A web designer is an individual who crafts the way your website looks and feels. A designer will work closely with you to select the colors designed the logos or branding if required, discuss the layouts for the pages of your website and create the mock-ups (mock-ups are pictorial representation of the actual look of the website)

Web design is far beyond just making beautiful pictures. It is necessary that a designer is adequately informed about concepts such as call to actions (CTAs) arranging the content of the site and creating layouts that will meet your objectives for the website.

What Is A Web Developer?

Equally, a web developer is an individual who makes use of mock-ups created by a designer to create a functional website. If you want to use WordPress to create your website, the developer can modify an existing template or theme to fit the mock-up, likewise, the developer can decide to create a totally custom theme. Likewise, he can integrate additional features to the functionality of an already active website or assists in carry out other tasks such as troubleshooting.

How much does a website cost?

We have 3 categories of payment subscription for website design and development and separate costs for add-ons which might include interactive forms, revisions, membership, etc. our flat subscription costs per month is as follows:  

ONE PAGE FULLY HOSTED WEBSITE

  • Pageless & Responsive Design
  • Custom Development
  • Professional Copywriting
  • Hosting
  • SSL
  • Daily Backups
  • Uptime Monitoring
  • Broken Link Monitoring
  • Performance Evaluation
  • Virus &Malwares Removal

 

MULTI-PAGE WEBSITE

  • Up To Five (5) pages
  • Monthly Revisions
  • Responsive Design
  • Custom Development
  • Professional Copywriting
  • Hosting
  • SSL
  • Daily Backups
  • Uptime Monitoring
  • Broken Link Monitoring
  • Performance Monitoring
  • Malware & Virus Removal

 

E-COMMERCE WEB DESIGN

  • Up To Twelve (12) Pages
  • E-Commerce Functionality (Member Profile, Shopping Cart, Checkout, etc.)
  • Weekly Revisions
  • Responsive Design
  • Custom Development
  • Professional Copywriting
  • Hosting
  • SSL
  • Daily Backups
  • Uptime Monitoring
  • Broken Link Monitoring
  • Performance Evaluation
  • Virus & Malware Removal

What basic information should I have on my website?

All businesses, notwithstanding their category are required to provide some basic information which should be always accessible without any difficulties. Fortunately, every website we developed at SMP creative Group contains this information. These include:

  • The name of the company
  • The physical address of the business
  • Comprehensive information, including the email address, which ensures quick and instant contact and efficient communication. Using a contact form is inadequate.
  • Any available registration information, for example registration number if it is required in your specific industry.
  • Any professional organization or body your company is listed with
  • An SSL certificate

What information should be on a website for search engines?

It is certainly wrong to build a website solely for search engines. rather they should be developed to give the user a great experience, Google will consequently recognize the site by ranking it high in search results.

Hence you need to include high quality and very useful information to get high rankings.  There are on page SEO techniques that should be integrated when creating websites, these include; page elements, schema mark-up and Meta tags. Websites should be free of excessive codes and kept clean.

Publishing informative content or blogging can really enhance your chances of getting highly ranked.

Design & Development

Does the Website Takeout's style match the way I’d like my site to look?

Check the different portfolios on our homepage and observe elements such as colors, layouts and logos. There are different options and styles at your disposal. Some will be more appealing to you than others, if your goal is a very modern website, it makes no sense to engage the service of someone with a very obsolete portfolio.

Who will develop my website once I have the design?

SMP Creative Group totally handles every part of our client’s websites, from the design through development. This allows you to only make one payment for the design and development together. Other web designers might give you mock-ups that you have to take elsewhere for coding before it can become a real website. Both methods are absolutely okay, but you are advised to know the cost implications beforehand so that you can plan your finances accordingly.

What kind of maintenance and upkeep will my site need?

Websites are not set it and forget system, they demand continuous expenses, it will be practically impossible to make any money online without first spending money. Websites requires regular maintenance, they need to be updated regularly particularly if they need third party software or plugins to function. Your once-a-month subscription with us covers the following:

  • Hosting
  • SSL
  • Daily Backups
  • Uptime Monitoring
  • Broken Link Monitoring
  • Performance Monitoring
  • Malware & Virus Removal

Are you available if I need revisions or changes? What are the costs?

When you engage our services at SMP Creative Group, your contract with us for any project is determined by your subscription plan in line with our terms and conditions.  Even if we reviewed our pricing upwards, your monthly subscription costs remains the same. You will be charged according to the original rate of your subscription, and on case by case approach, we will inform you of your new associated cost if you wish to add new layouts or make new changes in the future.

Costs

Will my monthly payment ever change?

We will never increase your monthly charges. Our prices are fixed and there is no hidden fees. 

 

 Nonetheless, we offer professional add-ons services that improves the functionality of your website, provide better experience for user and simplify the workflow processes (membership, online payments, interactive forms, etc.) if you select a single page or multi page professional add-ons, these are charged separately apart from your monthly subscription fee.

How long is my trial and what happens when its over?

We offer you a 7- day’s trial which starts when you activate your free membership subscription.

 

During your day’s trial we will create a matching design of your website and submit to you within a week for your assessment. Do you love website? Awesome! We will activate your membership at the selected plan (single page, multi-page, or e-commerce) as soon as the trial period expires. You don’t like the site? No problem. Simply cancel your membership before the expiration of the trial period and your card will never be charged.

What if I want to cancel my membership?

If you are certain you want to terminate your account, you can cancel it from your membership dashboard. This ensures that your card will not be charged in the future. A billing expert will contact you to conform your cancellation. Immediately your cancellation is confirmed, your website will no longer be live and we will permanently delete your account after 7 days. If you want to reactivate your account before the end of 7 days, send us an email and we will be glad to help!

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